Tuesday, December 26, 2006

Britain's stupidest call centre customers


Now heres something amusing. Mirror is running an article on the idiotic calls received by call centers from customers in Britain. Say it the stupidity of call center customers or the shrewdness of call center employees that these calls got recorded.

A few favorites:

Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?"

Operator: "Where did you get that number from, sir?"

Customer: "It was on the door to the travel centre".

Operator: "They're our opening hours".

Caller: "Can you give me the telephone number for Jack?"

Operator: I'm sorry, sir, I don't understand who you are talking about".

Caller: "In the user guide it clearly states I need to unplug the fax machine from the wall socket and telephone Jack before cleaning. Can you give me his number?"

Operator: "I think you mean the telephone point on the wall".

Tech Support: "Did you get a pop-up menu?"

Customer: "No" .

Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"

Customer: "No" .

Tech Support: "OK. Can you tell me what you have done up until this point?"

Customer: "Sure. You told me to write 'click' and I wrote 'click'".

More such stories on this Google group.

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